Why is it so hard to find a good bank? It seems that magical combination of a bank that offers great customer service and great products is elusive at best. Of course, there are some better than others.
We’re on the hunt again for a bank. We tried National City because of a special with work, but I’ve so far not been impressed. Their online site seems to be down more than up and twice now they’ve had major issues with direct deposits. I mean how to you “misplace” everyone’s direct deposit when it’s the same bank that the employer uses?
We’re probably going to go back to KeyBank. I had them for a long time and always liked them. I just hate the whole switching process though. So much paperwork, so many places to update, so many automatic payments to change (well ok, not that many). It just makes the whole process not very enjoyable.
As a side note, Key approved us for $8000.00 in overdraft protection. Now if I were to overdraw my checking about by $8000.00, I think I’d have bigger things to worry about than whether I’m going to get an overdraft fee. 
That’s quite some overdraft! For what it’s worth, I’m a very happy WaMu customer.
I’ve heard positive things about Washington Mutual, unfortunately they’re not in Cleveland.
For some reason large, national banks don’t seem to have a presence in Cleveland. We do have several of the nations largest regional banks headquartered here including National City, Key, Charter One, etc but none of the big boys like WAMU, BOA, Citi, etc.
Be thankful Bunk of America isn’t there. I had a personal and a business account with BOA. By far, Bank of America is the worst bank that I’ve encountered. They have the most random fees, incompetent customer service reps, two separate banking systems (on each coast) that cannot interface with each other, and they waste so much paper by mailing you every week with something you don’t care about.
Tell you what, give me all your money and I will keep it safe under my mattress.
:-P